At Piccinini Bros., we take pride in providing New Yorkers with the highest quality meats and exceptional service. Because our products are perishable and prepared to order, we have specific guidelines to ensure safety, quality, and fairness to every customer.

Eligibility for Returns & Refunds

• We accept return or refund requests for unopened, unused, and non-frozen items within 48 hours of delivery.
• All items must remain in their original packaging and cannot have been frozen.
• Products that have been opened are not eligible for a refund, unless they show clear signs of damage, spoilage, or quality issues upon delivery.

Inspecting Your Order

• We strongly encourage customers to inspect their delivery at the time it arrives.
• If you notice any damage, leaking, tampering, or signs of spoilage, please contact us as soon as possible so we can make it right.
• To process your return quickly, email us with:
  • A description of the issue
  • Photos of the affected items and packaging
  • Your order number

What Is Not Eligible

• For health and safety reasons, we cannot refund or replace items that:
  • Have been opened and show no quality issues
  • Were frozen after delivery
  • Are reported after the 48-hour window

Our Commitment to You

Piccinini Bros. stands behind the quality and craftsmanship of everything we sell. If a product does not meet the standards our family has upheld for over 100 years, we will work with you to find a fair solution — whether that means a replacement, store credit, or refund when appropriate.