FAQs

Where do you deliver?
We deliver to Manhattan daily. We also make weekly deliveries to Westchester, Brooklyn and Long Island (including North Fork and the Hamptons).

What if there is a problem with my order?
If there is a problem with the freshness or quality of your order, just call us. Your satisfaction is our number one priority. If your issue is merely a matter of taste, we cannot refund your order, but we’d be glad to help you select something more appropriate for the next time.

What is USDA Certification?
USDA (United States Department of Agriculture) is a rigorous certification process guaranteeing the quality and safety of meat. We’ve worked hard to gain this prestigious accreditation and we’re proud of it. There’s a full-time USDA inspector on site at Piccinini Brothers – they even have their own office! Receiving full USDA certification (no mean feat) allows us to receive, butcher, cut, package and deliver meat—all from one location.

Are Piccinini Brothers products all organic?
Some of our meat is organic and some is not. We strive to deliver the best-quality meat at reasonable prices, and only work with farmers and purveyors we personally know and trust.

Where is your meat from?
Our meat comes from the finest producers both locally and around the country. Some of our purveyors are local farmers, while others are larger meat producers from farther away. The common denominators are consistency and quality.

Where is your meat butchered and packaged?
We do not slaughter animals on site, but all of our meat is cut and packaged on site at Piccinini Brothers in the Hell’s Kitchen neighborhood of Manhattan.

Is your meat machine-cut or hand-cut?
Most of our meat is hand-cut, but we sometimes use machines to break down larger cuts of meat.

Do you fill special orders?
We will do our best to fill any order. If there is something you want that is not on our list, please call us.

Once I place an order, can I change the delivery address?
Once an order is placed the delivery address cannot be changed. There are, however, exceptions – just call us and we’ll see what we can do.

Once I place an order, can I change the ordered items?
Once an order is placed the order cannot be changed. There are, however, exceptions – just call us and we’ll see what we can do.

Once I place an order, can I change the delivery date?
Once an order is placed the delivery date cannot be changed. There are, however, exceptions – just call us and we’ll see what we can do.

Is there a delivery charge?
For orders under $75, there is a $30.00 delivery charge.